A Solutions Provider for a National Government Agency
“Low cost, price competitive. Service delivery is good, it was quick, and staff are working well with us specially on how they respond to our needs. I also have no complaints coming from our operations. If there were some problems , they would have highlighted it to me. So far, so good. I will recommend potential clients to go with you.”
This solutions provider is present in all 78 provinces nationwide to support the computerization project and interconnect all the government agency’s offices.
Challenges
The challenges of this solutions provider is the frequent service concerns of their aging company owned printer devices as well as the poor turn around time of their service provider compounded by the high cost of consumables.
Solution
To better understand the situation of the customer, we gathered all their data and conducted an ocular inspection and was able to provide a comprehensive solution to manage all their printer devices nationwide.
Results
Availability of good quality and highly reliable print devices. Responsive and faster turn around time of repair for defective printers. Cost savings due to the competitive cost per page.
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A Real Estate Developer
“With Lexmanage, we now have very minimal concerns and their team is very responsive when we have some problems. They offered us high quality units, good quality copies and at the same time cheaper cost like what companies are usually looking for in a package. Also, the products of Lexmark are very user-friendly”
This real estate developer is one of the country’s leading real estate developers and has developed a number of successful mixed-use townships across the country.
Challenges
The challenges of this real estate developer is the availability of spare parts and poor performance of their existing multi-function devices which affects the productivity of their employees.
Solution
We provided the customer with multi-function devices equipped with useful applications that help reduce their business processes. Since they signed up with our Managed Print Services solution, we guaranteed them the availability of spare parts and service units to immediately address any service concerns encountered.
Results
Improved a number of their business process through useful applications. Increased productivity of employees due to the minimal printer downtime. Faster turn around time since spare parts and service units are readily available.
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A Manufacturing Company
“We are only midway through the contract term but we are already seeing very positive results and we are happy we chose to go with Lexmanage.”
This company is one of the biggest manufacturing companies worldwide and has the most popular and biggest selling products worldwide.
Challenges
The challenges of this manufacturing company is managing a lot of different printer brands and models throughout their organization as well as accounting for the printing costs of each department. They are also concerned with the increasing number of print volume over the past few years.
Solution
We introduced a complete Managed Print Services Solution wherein we studied their printing needs to be able to streamline the number of models and place the optimal number of devices throughout the enterprise. To create print cost savings awareness and determine accountability, we implemented Lexmark Print Management that monitors and tracks usage.
Results
Savings on Space and Electricity. Reduced Print Volume Significantly and determined the accountability of the usage. Better Management of Devices throughout the Enterprise.
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